ESTRO 2025 - Abstract Book

S4200

RTT - Patient experience and quality of life

ESTRO 2025

Conclusion: This follow-up PREM study not only clarified the strategy for further use of PREMs but also demonstrated that PREMs are a valid tool for assessing the effectiveness of interventions. We recommend implementing a short, continuous mixed-methods PREM measurement, supplemented by a three-yearly detailed quantitative assessment.

Keywords: Patient experience, PREMs

References: [1]

Benazzouz C, Callens D, Verstraete J, Oldenburger E, Vanhaecht K, Berghen C. MO-0310 From Patient Reported Experience Measures (PREMs) to improvement actions at the Radiotherapy dept. Radiotherapy and Oncology 2022;170:S271–2. [2] Hashmi F, Gregor N, Liszewski B, Bola R, Kulczyski S, Nathoo D, et al. It Only Takes a Minute: The Development and Implementation of a Patient Experience Survey in Radiation Therapy. J Med Imaging Radiat Sci 2019;50:5–11. [3] Tomlinson M, Samuels L, Murphy T, James S, Beardmore C. A review of the results from the National Radiotherapy Patient Experience Survey in England. Radiography 2014;20:217–22.

3955

Digital Poster Enhancing Radiotherapy Efficiency and Patient Experience Using a Metro Map Framework Fernanda M Vargas Guati-Rojo 1,2 , Arturo Martinez -Zuniga 1,2 , Daniela Gonsalves 3 , Macarena Teja 3 , Felipe Counago 3 1 Quality, GenesisCare Spain, Madrid, Spain. 2 EMCS, Tec de Monterrey School of Medicine, Monterrey, Mexico. 3 Radiotherapy, GenesisCare Spain, Madrid, Spain Purpose/Objective: The radiotherapy process involves multiple interdependent stages, often leading to delays and suboptimal patient experiences. This study aimed to develop a metro map framework to optimize workflow efficiency, improve coordination among clinical teams, and enhance patient satisfaction through a clear, visual representation of the treatment process. Material/Methods: A mixed-methods approach was used to map the radiotherapy workflow. Structured interviews were conducted with 10 healthcare professionals, including oncologists, medical physicists, nurses, technicians, and administrative staff, to identify bottlenecks and inefficiencies. A metro map was created using Microsoft Visio to depict the radiotherapy journey, incorporating layers for patient experience, clinical milestones, and support mechanisms.