Quality Management 2017

To make improvements an organisation needs to understand its structure, processess and outcomes(QI)

RESOURCES

ACTIVITIES

RESULTS

Input

Processes

Outcome

People

What is done

Health Services Delivered

Infrastructure

How it is done

Change in health

behaviour

Materials

Who does it

Change in health status

Information

When it is done

Patient satisfaction

Technology

T. Donabedian 1980