Quality Management 2017
1. Continuous improvement of quality in healthcare
• Quality indicators in healthcare
Part 1 :
developed recently (compared to industry)
Introduction to SPC
data has become abundant .
• New challenges and aims to analyze the data rigorously and objectively in order to obtain reliable information to take: ✓ right and effective decisions
Part 2 :
Essential concepts to start with SPC
✓ based on facts and not only on impressions or opinions.
Part 3 :
SPC in practice
• Process approach (= GLOBAL view)
A process is a complex set of tasks to follow to achieve an activity.
Part 4
• Most of the methods used in healthcare = « picture » of quality at a precise moment
Conclusion
Ex : clinical audit, healthcare facilities accreditation process…
03/10/17
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