Quality Management 2017

1. Understanding variation

• All things vary: no two things are exactly the same.

Part 1 :

Introduction to SPC

Part 2 :

• All variations have a source.

Essential concepts to start with SPC

Part 3 :

• The cause of poor performance is unmanaged sources of variation.

SPC in practice

• We can

manage/control variations

by

Part 4

identifying and removing the source.

Conclusion

(No more stairs…)

03/10/17

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