Quality Management 2017
2. Quality’s ennemy: process variability
Quality : a set of characteristics that ensure that a product or a service is meeting customer requirements (tolerances, specifications).
Part 1 :
Introduction to SPC
M ethod
M achine
M an
Part 2 :
CAUSES OF PROCESS VARIABILY
Essential concepts to start with SPC
M aterial
Environnement
TO BE CONTROLLED
Part 3 :
SPC in practice
PROCESS UNDER CONTROL
Part 4
QUALITY + COSTS’ REDUCTION
Conclusion
Understanding the causes of process variability: key to improvement.
03/10/17
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