Quality Management 2017

Outline

▪ Application of Lean in Healthcare

▪ Process Optimization (part I)

▪ Quality Improvement (part II); Continuous Improvement; Kaizen, PDCA

▪ Methods for Continuous Improvement:

▪ 5-S, Fishbone / Ishikawa Diagram, 5 x why, Work breakdown sheet

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Examples from RT practice

▪ Link to Incident Registration System ▪ Reporting System Erasmus MC

▪ To Quality Improvement using Lean methodology

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Discussion