Quality Management 2017

Foreword Quality

Quality health care is about delivering the best possible care and achieving the best possible outcomes for people every time they deal with the health care system or use its services. Essentially, it means doing the best possible job with the resources available. (Health Canada, http://www.hc-sc.gc.ca/hcs-sss/qual/index-eng.php )

The Canadians focus on access/waiting time Patient safety