Quality Management 2017

Lean Thinking: Origin

Important values for success:

Work together, bottom up: From Toyota:

“We get brilliant results from average people managing brilliant processes. Our competitors often get average or worse results from brilliant people managing broken processes”.

Multi professional approach: “…. However, when undertaken on their own in this way, they create islands of excellence which, if they are not linked together, make little difference to the bottom line.”

Dan Jones, Beginners guide to Lean

Background Lean tools Lean in healthcare Process optimization Discussion