Quality Management 2017

Identifying Muda (example)

When your car needs repair…

- D : You want it back working properly

- O : You want only replaced what needed to be

- W : You want it back as soon as possible

- N: Creative and cheap solutions are welcome

-

T: You want the garage to be near

-

I : You don’t need 4 spare tires

-

M : It may be delivered @ home

-

E : Extra checks..

.. Would you be willing to pay for that?

Background Lean tools Lean in healthcare Process optimization Discussion