Quality Management 2017

Kaizen

Kaizen is a methodology for improvement: “good change”

5 steps model of Womack & Jones:

5: Aim for perfection through Continuous Improvement

5

1: Define value of product or service from customer’s perspective

1

4

4: Establish Pull

2: Identify and visualize the valuestream and eliminate waste

2

3

3: Create continuous flow

Womack & Jones, Lean Thinking

Background Lean tools Lean in healthcare Process optimization Discussion