Quality Management 2017

Kaizen; Gemba Walk

5 steps model of Womack & Jones

1. Define value; Specify value from the standpoint of the end customer

Would the customer be willing to pay for this..?

2. Identify the Valuestream; Perform a Gemba Walk (Gemba = “The actual place”)

Visit each activity within the process, interview the experts; experience the process. Focus on added value / waste

Background Lean tools Lean in healthcare Process optimization Discussion