Quality Management 2017

Gemba walk

Interview each expert, focus on added value / waste:

▪

What is your task

▪ How long does it take you / should it take, why? ▪ How many incoming / outgoing / waiting (stack)? ▪ Who is your supplier and your customer? ▪ First Time Right percentage? If not FTR >> why? ▪ Consequences / risks? ▪ Any frustrations / other issues?

Background Lean tools Lean in healthcare Process optimization Discussion