Quality Management 2017

Analysis of the process

“Brown paper”: map the valuestream after Gemba Walk

▪ Sequence each activity within the process (yellow notes) ▪ Note all issues / frustrations (pink notes) ▪ Mark the time needed

Our experiences: - Many activities going back and forth, taking days - Many issues/frustrations at start and end of preparation - FTR for last step in preparation is only 50%!!

Background Lean tools Lean in healthcare Process optimization Discussion