Quality Management 2017

Current state

Analysis of process

▪ Mean processing time = 36 days

▪ 18 stations / swimming lanes

▪

26 process steps

▪

67 issues

▪

10-11 hrs adding value

▪ 13 days necessary (due to marker implantation)

patients june – august 2011 (excl “prostaatcentrum”)

12

12

12

10

10

10

8

8

8

time fax - triage

time triage - consult

time consult – start rt

6

6

6

4

4

4

2

2

2

0

0

0

1

6

11

16

21

26

31

36

41

46

51

1

6

11

16

21

26

31

36

41

46

51

1

6

11

16

21

26

31

36

41

46

51

median 18

median 6

median 8

Background Lean tools Lean in healthcare Process optimization Discussion