Quality Management 2017

Results

Lean Process Optimization, changes in organization:

▪ Awareness and enthusiasm in participants

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Learned to identify Muda

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Learned to involve all the experts

▪ Learned to let Patient Value prevale before own agenda

▪ Create a new process and dare to experiment

▪ Evaluate and adjust (Continuous Improvement)

▪ Daily meeting at all levels to check on the processes (“ scrum ”)

Background Lean tools Lean in healthcare Process optimization Discussion