Quality Management 2017

Lessons learned

Do it together, multidisciplinary and bottom up: - No ‘shitty management’ ! Keep the Lean spirit alive, it’s a long term process; - Show results and celebrate success - Ambassadors of Lean are needed - Management has to support and encourage staff Lean can become a waste in itself - Apply it with a purpose and focus on patient value

Background Lean tools Lean in healthcare Process optimization Discussion