Quality Management 2017

PDCA-cycle

CHECK : Result is not yet satisfying: - Patients in bed don’t bring their card - Patient forgets his/her card - Scanner often fails > Management decided to end this “solution”

ADJUST: Next solution in Method: - Stopping rules applied (as SOP) > check DOB, and other topics - Involve (instruct) patients - Both visualized!

CHECK : Since 2014 4 near-incidents, no more patient exchanges.

Continuous Improvement

Methods

Incident Registration Discussion