Quality Management 2017

5 x why analysis (I)

5 x why checklist:

1. Define the problem; what, how, who..? 2. Collect information; is it real, for how long, what are consequences? (don’t jump to it) 3. Identify possible root-causes; what steps caused the problem? What circumstances? 4. Identify real root-cause; use 5 x why

Continuous Improvement

Methods

Incident Registration Discussion