Quality Management 2017

5 x why in Jamaican traffic

1. Define the problem: - On Jamaica many biker-hit-by-car accidents Value for the customer: to survive on a bike

2. Collect information: how many times, under what circumstances? 3 . Possible root causes: dark, drunk, no separate cycle path, no lights

5 x why:

1. why were drivers drunk >> drank rhum 2. why they drink rhum >> it’s legal to drink and drive 3. why is it legal to drink and drive?? >> no problem man! 4. why no problem >> only accidents in the evening 5. why accidents in the evening >> dark, no lights, no separate cycle path and.. More rhum - So, no more cycling after 18.00 hrs !!

Continuous Improvement

Methods

Incident Registration Discussion