Quality Management 2017

Exercise 1

Process optimization

1. Practice: Use the patient flow chart and complete with own detailed information (multi- institutional). Translate the process into a Value Stream Map and visualize on a brown paper.

2. Discussion: -What kind of Muda can you define within the process? -Define the “ ideal state ” and how much / what value would be added - Who do you need aboard to achieve a succesfull future state?

3. Result: A new value stream map of the future state; what did your patient gain?