Quality Management 2017

Exercise 2

Quality improvement

1. Practice: Translate the information from the patient flow chart into a Value Stream Map and visualize on a brown paper. Define where you encounter issues / where you want to improve quality.

2. Discussion: Which Lean tool(s) would you use for Quality Improvement in your case?

3. Result: Visualize your improvement plan on a Kaizen-board Define starting point PDCA (measure), appoint a problem owner, make communication plan What do you need to succeed / describe risks